The following book has been recommended by our Managing Director, Paul Caffrey, for further information on process planning or problem solving:
THINKING FAST AND SLOW
By: Daniel Kahneman
Publisher: Penguin
ISBN: 0374533555
A must read for anyone leading teams in process planning or problem solving because you've got to get people thinking slow in order to get to root cause and prevent problems.
Read more here: http://www.theguardian.com/books/2011/dec/13/thinking-fast-slow-daniel-kahneman
If you have any queries please do not hesitate to contact the Results Team on 01371 859 344